Free guide · Missed calls
How to stop losing jobs
to missed calls.
A missed call doesn't have to cost you the job. Here are five simple fixes.
After the ring
Where a missed call goes
Miss a call and the caller has three choices. Only one of them helps you.
They ring the next sparky
They simply ring the next sparky on the list, and you never hear about it.
They leave a voicemail
Some do. You'll find it hours later, after they've booked someone else.
They wait for you
A few will, if they know you got the call and will ring back soon.
The fixes
5 ways to catch more of those jobs
Simple changes you can make this week, from your voicemail to your website.
- 1
Record a greeting that helps
Say your name and business, that you're on a job, and that a text is the fastest way to reach you. Keep it short and friendly, under 15 seconds.
Greeting to record
Hi, you've reached [Your name] at [Your business].
I'm on a job right now. Text me the job and your suburb, and I'll get back to you today. - 2
Forward unanswered and busy calls
Your phone can pass on calls you don't answer, or that come in while you're on another call. Most carriers do it with a short code.
- 3
Keep your Google hours honest
Show the hours you really pick up on Google, and make sure the number listed is one you answer. Open but unanswered sends people elsewhere.
- 4
Make calling and texting one tap
Put a big call button and a text button at the top of every page of your website, so a customer on their phone can reach you in one tap.
- 5
Text missed callers back in seconds
A quick text from your own business keeps the job warm until you're off the tools. Send it yourself, or have it go out automatically.
Want this on autopilot? See how missed-call text-back works
Copy and send
Missed-call texts you can use
Swap in your details and send one the moment you miss a call.
When you're on a job
Hi, it's [Your name] from [Your business]. Sorry I missed your call, I'm on a job right now. What can I help you with? I'll ring you back as soon as I can.
After hours
Hi, it's [Your name] from [Your business]. Sorry I missed your call, I've finished for the day. Text me what you need and I'll ring you first thing tomorrow.
Avoid these
Common missed-call mistakes
Easy habits that quietly cost you jobs, and what to do instead.
Instead of
Calling back hours later, when you finally get a minute.
Do this
Send a quick text within minutes, then call when you can.
Instead of
A long voicemail greeting that nobody waits for.
Do this
Keep your greeting short and friendly, under 15 seconds.
Instead of
Only a phone number on your website, and nothing else.
Do this
Big call and text buttons at the top of every page.
FAQ
Questions sparkies ask.
What sparkies ask before they start, from cost to timing.
Prefer to read up first? Browse the free guides
Can I turn on call forwarding myself?
Yes. Most Australian carriers use short codes to forward calls you don't answer or calls that come in while you're busy. Check your carrier's help page, or we set it up with you.
Should my website show a text option, not just a phone number?
Yes. Some customers would rather text, especially during work hours. A text button next to your call button gives them an easy way to reach you.
What should my missed-call text say?
Your name and business, that you're on a job, and a simple question asking what they need. Keep it short and friendly, so they reply with the job.
What should an electrician's voicemail say?
Your name and business, that you're on a job, and the fastest way to reach you, like a text. Keep it short and friendly.
Is it better to call or text a missed caller back?
Text first, straight away, so they know you got their call. Then ring them when you're off the tools, already knowing what they need.
How fast should I get back to a missed call?
As fast as you can. The longer they wait, the more likely they've rung someone else. A text within minutes buys you time to call back properly.
Still got a question? Text me and I'll give you a straight answer.
Text me0469 025 703Keep reading
More for sparkies.
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- A 3-minute video comparing you with the top 3 sparkies in your suburb, and why they get the calls
- The 3 fixes that would make the biggest difference, in order
- A free mockup of what your new homepage could look like
- Our 5-step checklist you can do yourself, whatever you decide
What your audit checks
- Your map ranking
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